Refund policy

Refund and Returns Policy

Effective Date: 10/01/25

Overview Thank you for choosing ProTech Education and Assessment. We are a UK-based provider of educational and consultancy services, as well as physical and digital products. Our refund and returns policy ensures compliance with UK consumer legislation and aims to provide clarity on your rights as our customer.

Refund Policy for Services

We take great pride in delivering high-quality educational and consultancy services. Refunds for these services will only be issued in the following circumstances:

  1. Breach of Contract: If we fail to deliver the services as outlined in our agreement, you are entitled to a full or partial refund, depending on the nature of the breach.

  2. Consumer Rights: In accordance with the Consumer Rights Act 2015, you may be eligible for a refund if our services are not provided with reasonable care and skill or do not meet the standards agreed upon.

Exclusions:

  • Refunds will not be issued for services already rendered where no breach of contract has occurred.

  • Cancellations for booked services must comply with our cancellation terms.

Returns Policy for Physical Products

We want you to be satisfied with your purchase. If you change your mind about a product or find it defective, our returns policy ensures you are covered under UK legislation, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Your Right to Cancel

  • You have 14 calendar days from the date you receive your product to notify us of your intention to return it.

  • To initiate a return, contact us at [email/contact details] with your order details and reason for return.

  • Returned products must be:

    • Unused, in their original condition, and in their original packaging.

    • Returned within 14 days of notifying us.

Return Shipping Costs

  • If you are returning a product because it is faulty or not as described, we will cover the cost of return shipping.

  • For change-of-mind returns, you are responsible for the return shipping costs.

Refunds for Returns

  • Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 14 days, using the original payment method.

Exceptions to Returns

Certain items are non-returnable unless faulty, including:

  • Digital downloads.

  • Personalised or custom-made products.

  • Perishable items.

Refund Policy for Digital Products

Digital products purchased from [Your Business Name] are subject to the following refund terms:

  1. Non-Refundable: Once a digital product has been downloaded or accessed, it is considered used and is non-refundable, except where the product is faulty or not as described.

  2. Faulty Products: If the digital product is defective or cannot be accessed as intended, you may be eligible for a replacement or refund. Please contact us with proof of purchase and details of the issue.

  3. Consumer Rights: In accordance with UK consumer laws, you are entitled to a refund if the digital product is not of satisfactory quality, fit for purpose, or as described.

     

By placing an order with ProTech EA, you agree to the terms of this policy. We reserve the right to update this policy as necessary to comply with legal requirements or improve clarity for our customers.